Game Development Reference
In-Depth Information
Figure 13-4: Zynga's FarmVille support page.
If you don't find an answer to your issue there, click the See More link on
the main support page. Then click the Email Us link on the right sidebar to
bring up the Zynga e-mail support form, as shown in Figure 13-5. Use the
drop-down menus and text areas to detail the problem you're having; then
click the Submit button to send your question to Zynga. The company usually
responds to e-mail queries in anywhere from 24 to 48 hours.
Zynga's support page also contains a nifty section of the most current hot
topics called “the hottest issues and answers for Farmville.” Click any of
the links in this section to find answers to some of the most common issues
affecting FarmVille players at that moment.
Replacing lost items
Lost items are one of the most common FarmVille problems requiring sup-
port from Zynga. The company has specific criteria for when and how lost
items can be replaced.
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