Game Development Reference
In-Depth Information
Figure 4. Beware Game Evaluation results of the knowledge of risk management process steps
a company as well as for risks in the enterprise
network. After discussing these results with the
participants and also looking for the reasons,
some changes were introduced. The participants
mentioned two main causes, first, they lost the
overview and did not manage to deal with the user
interface and what was happening. Secondly, they
found it difficult to identify risks, which were not
clearly addressed. In real life, these risks are not
clearly addressed, so it is not the aim of Beware to
clearly address them in the game, but by reducing
the complexity and adding additional tasks focus-
ing on specific risks (like supplier risks) it could
lead to an increase of awareness for other risks.
Thus, some new processes were added. Secondly,
the overall duration was increased, so that it was
possible to increase the period between the games
and also between the introduction and the game.
Thirdly, the facilitator's tool was introduced, as
well as the use of events. Looking at the results
for the following period shows that it has been
possible to decrease the inadequate answers after
the game. However, the results show that there is
still room for improvement, and at the moment
we investigate what extent specific events can
improve the awareness even more. Mostly, the
events are introduced on level 1 (company level)
and so far it seems that this also has a positive
impact on level 2 (enterprise network). This in-
dicates that it is possible for the participants to
construct their own knowledge (in level 1) and
to apply it in a new context (level 2).
Evaluation of Communication Level,
KPI and Debriefing
The performance in each game is very dependent
on the players and the communication level. At the
beginning, before the facilitator's tool, it some-
times happened that it hardly worked. This has
now been reduced, probably because they know
that the facilitators watch, but also because the
performance indicators have a direct impact of
the number of time consuming and challenging
events. The facilitator tool offers the possibility to
track the communication flow against performance
in the game. The communication carried out by
using the chat function is stored in the database,
but up to now, we never used it for more detailed
analysis. The reason for that is that the facilitator
tracks the communication level during the game,
and analyses it and looks at what impact the com-
munication level has on the different KPIs. This
is mainly done online, and thus there was never
a need for analysing the communication after
the game. Debriefing is a central part of the two
stage game, and time is set aside for the players
to analyse the communication and collaboration
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